Prism

Assets

Know what is installed — and when it is due.

Prism keeps machines, placements, and contract dates in one registry. Due PM, CMC, or AMC can create service tickets and an email digest for the tenant.

Machine registry

Serial, model, site, account, status, and installation date — searchable on web and mobile.

Sites and placements

Machines sit at customer sites with placement history, not a single static row.

Contract health

The admin overview shows AMC / CMC coverage and PM due, overdue, and unknown counts.

Scheduled tickets

A daily job can open PM / CMC / AMC work from due dates, with an optional digest to ops email.

QR labels

Admins can print a QR sticker sheet for a machine. Customers can also open a QR request form.

Product catalog

Each tenant configures the machine models and sales products their field team picks from.

Workflow

  1. 01

    Register or look up a machine by serial

  2. 02

    Keep site and contract dates on the record

  3. 03

    Due dates create tickets when the tenant enables it

  4. 04

    Service history stays on that machine

Engineers look up machines by serial. QR is used for labels and customer request intake — not as an in-app camera scanner.

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