Request intake
WhatsApp Flow and a public QR web form both create a service request on the same machine.
Field operations
From WhatsApp or QR to a signed report.
Customers raise jobs without installing an app. Your admin assigns on mobile. The engineer closes with time on site, photos, signatures, and a PDF.
Assignment
Tenant admins assign and unassign engineers from the mobile admin console, with notifications to the field.
Time on the job
A service timer with start, pause, and stop — one active timer per engineer.
Digital close-out
Dynamic forms for service, PM, installation, and visit reports, plus photos and signatures.
History as PDF
Completed work is available as a downloadable service report for HQ and the customer email path.
Training certificates
Engineers can issue a branded training certificate using the tenant stamp and partner logo.
Workflow
- 01
Request arrives on WhatsApp or the QR form
- 02
Admin assigns an engineer on mobile
- 03
Engineer starts the timer and completes the form
- 04
PDF report is stored in history
Job assignment is on the mobile admin console today. The web service-request screen is not the dispatch tool.
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